General Inquiries:

Q: What do I need to know before I buy a Canadiano Pour-Over Coffee Maker?
A: Canadiano is a simple pour-over coffee filter made out of wood. It works  similar to other pour-over filters except you season and develop your Canadiano based on your preferences over time.

To use a Canadiano, you will pour 2 table spoons of coffee, add hot water and stir a few times. 2-4 minutes later your cup of coffee is ready!
After you are done, you empty the grinds and rinse the bowl with warm water.


Q: I’m a devoted pour-over user, how similar is Canadiano going to be to the pour-over I already have?
A: It’s quite different. Canadiano has a metal filter instead of paper, it’s made out of wood instead of ceramic, it’s hand crafted  by a passionate team of craftsmen and it looks very different than any other pour-over you have ever seen!
Well… What it has in common with the standard pour-overs is that they all use gravity to filter hot water through coffee grinds.

Q: How should I select my first Canadiano?
 Any of our standard editions: Ash, Walnut, Cherry and White Oak are perfect for starters. Read a bit more about each editions and pair them with your favorite beans and roasts. As an example, Cherry and Birch are best with light and medium roasts while we recommend dark roast beans with Walnut, Oak and Cherry. Later on when you become a Canadiano master, we recommend that you try one of the Raw editions or the special editions which we release every few months. Twitter or Instagram would be the best way to stay in touch with the release of the special editions!

Q: Does the Maple, Birch, Ash Canadiano taste different than the Walnut, Cherry and Oak pieces?
A: The difference is more noticeable in the Raw editions (discontinued), where each material absorbs the coffee flavors differently over time. The Raw editions tend to require more maintenance, so we recommend that customers take this into consideration when purchasing their Canadiano.

Q: I just got my Canadiano, what should I know?
All pieces are freshly oiled and finished before shipment, make sure you read the instructions in the box and follow the steps! Your Canadiano is still adapting to its environment and will have a nutty,woody flavor which will be replaced with your coffee roast preferences in the next 2-3 weeks. Repeat the 6 step seasoning instructions every now and then during the first few weeks & stir regularly as you brew!

Q: I lost my instructions sheet, where can I find it?
A: The Standard Edition’s instructions are available here: https://canadiano.co/pages/canadiano-coffee-maker-instructions

Q:How long does it take to brew a cup of Canadiano?
A: Brewing time should range from 2-4 minutes, but may be shorter depending on how much coffee you add and your stirring technique during the brewing process. Be experimental, come up with your own brewing process!

See this page for more details on our recommended method of using a Canadiano.

Q:Can I put the Canadiano in the dishwasher?

Q: Can I put the filter in the dishwasher?
 You don’t need to take the filter out unless you really really want to wash it. We don’t suggest taking the filter out but if you need to, you can push it out from the bottom holes with a thin and long enough pin or wire. If you do take it out, then yes! Totally… The filter is made with high-grade stainless steel and will be perfectly okay in a dishwasher.

Q: What’s involved with being a Raw user?
The Raw collection is designed for single-origin coffee drinkers. Ideally, your Raw Canadiano should be used with only one type of coffee. The Raw pieces will absorb the specific characteristics and flavors of your coffee and deliver an evolving coffee experience over time.
The Raw editions require a bit more maintenance after each use, and you will need to make sure that you apply the Canadiano Conditioning Oil regularly. This really depends on how frequently you use your Canadiano. Like fine leather, wood requires special care to stay in good condition. The Conditioning Oil is a self drying natural oil that keeps your Canadiano in a stable condition. The editions will develop cracks if not maintained and cared for properly.

Q: how do I use my Canadiano?

  1. Put your Canadiano on top of a coffee cup.
  2. Use 2 table spoons of Canadiano Organic Roast.
    If you prefer using your own coffee beans we suggest using grinds prepared for metal filter, coarse ground or #9 in a 1-10 scale.
    If you like stronger coffee, grind finer. (we do offer specialty filters for fine grinds, you can order them online if interested.)
  3. Pour the ground coffee into the bowl to cover the metal filter.
  4. Boil a cup of water, pour the water slowly and evenly on the coffee.
  5. Wait for about 1 minute for the coffee to brew and stir a couple of times during this time.
  6. Stir your coffee a few more times during the process and pour more hot water water if needed.
  7. The whole process should take between 2-4 minutes.
  8. Your cup of Canadiano is ready!
  9. Compost the grinds shortly after you are done, and rinse your Canadiano with warm water.

Q: So… how do I clean my Canadiano after I make my cup of coffee?
You can compost the used coffee grinds and rinse your Canadiano with warm water. You don’t really need to use dish-soap to clean your Canadiano, a simple rinse with warm water will make sure the bowl is clean. Use dish-soap if you think it is necessary. Over time, your Canadiano will maintain itself as the natural oils from your preferred coffee beans build up after each use.

Q: What should I do if it’s taking longer than 4 minutes to filter through?
Stir more often and adjust your grind settings.
You can always try the Canadiano Organic Roast coffee that is prepared especially for use with a Canadiano. 
If you chose to use your own coffee beans we suggest grinding your coffee coarser or stir more during the brewing period. We suggest starting with coarse setting, something similar to french press and grinding finer one step at a time until you reach the optimum setting based on your preferences.

Q: What should I do if the coffee is not brewed enough or water goes through the filter quicker than usual?  
A: Have you tried the Canadiano Organic Roast beans? 
Or you can grind your coffee finer, compact the coffee before pouring hot water. Don’t pour hot water straight in the middle, distribute it evenly and start from the sides.
Stir regularly.

 Q: How often should I re-finish & maintain my Canadiano?
A: The maintenance of your Canadiano depends on your frequency of use and how you store it. For a regular user (about 10 cups a week) we suggest refinishing the Canadiano every 3-4 months with our maintenance oil. You can also use other edible, drying oils such as Walnut or safflower oil. Non drying oils such as olive, vegetable or mineral oil are not suitable for maintaining your Canadiano. If your Canadiano is well maintained and care for, it should last an extremely long life and become a family heirloom. We are still using the original production pieces from summer of 2013! 

Q: Is Canadiano FDA approved? 
A: Yes! All parts, finishes and materials used in Canadiano comply with Food and Drugs Act (FDA) and regulations. We use 100% natural materials in the production and finishing of the Canadiano pieces.

Q: Anything people with allergies should know? 
A: We do not recommend Canadiano for individuals with nut allergies or any other specific allergies as the wood is finished with  natural pure oils that contains edible nut oils.

Q: Am I going to save the world if I start using Canadiano? 
A: Yes, absolutely!  We are proud to be a local manufacturer. We only use certified wood by the Forest Stewardship Council (FSC). All our production is done in Canada with the highest standards of environmental regulations under Food and Drugs Act (FDA).
The Canadiano is designed with reusable filters to reduce the waste of paper filters. All parts of the Canadiano are natural, biodegradable and recyclable. The packaging is designed and made with recycled cardboard

Shipping and Delivery:

Q: What is your return policy?
 Due to the nature of our products we don’t have a return policy. Having said that all our pieces come with our standard manufacturer’s warranty  and we gladly send you a new piece if the piece you have received is defected. Unfortunately the warranty is non-transferable and we need your name and order number. 

Q: Do you have warranty on your products: All our Canadiano products are made with the highest grade of materials. The surgical grade stainless steel filter has a lifetime warranty and we offer full 12 month warranty on everything else we make. 

Q: How long does it take to process my order? 
 It takes us a couple of days to process each order. As soon as you place your order you should receive an email from Shopify confirming your order. No further action is required, email us if you have any specific questions.

Q: How does the shipping work? 

  • All parcels are shipping with Canada Post.
  • Before ordering, please review the expected delivery time and details of shipping services provided by Canada Post by clicking on this link and select a suitable shipping service depending on your location and preferences.
  • Please note Canada Post only insures parcels shipped with a track-able service.
  • Please double check your address and delivery details, we have no control over the delivery details required to your address. In case of  the parcel not being accepted/picked-up by you we are not responsible for it’s loss.
  • If the parcel is returned due to not being picked-up by the customer, there may be an additional shipping fees associated with the delivery.
  • Trackable shipping services provided by Canada post are: Expedited Parcel™, Tracked Packet™ , Xpresspost™ and Priority™ .
  • We  recommend choosing a track-able service for your Canadiano as only shipping services with tracking option are insured by Canada Post and can be returned and refunded for damages or getting lost in transit.
  • More economical shipping services are made available for your convenience and we can not track or provide further information on delivery delays or lost parcels.
  • Shipping options with no tracking service are not insured and unfortunately Canada Post nor us can followup with your regional postal service to inquire on the state of your parcel.

Do you have more questions? Feel free to send us an email through the form below and we'll get back to you as soon as possible! 



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